FAQs

It is absolutely ok to cancel or change the order if your it is not dispatched, please contact us immediately via phone: 020818994 (if office is closed, contact us first hour of next working days), it will not be possible to cancel order once its been dispatched, where in such cases you there will be extra expenses to you to get it returned.

Return & Refund is very simple, please kindly contact us or send us message to return your order. Please make sure you keep the original packaging and item unused in original state. If you may have any issues with the product we are more than happy to assist you with.

Please refer to our Delivery page for detail information, as your delivery service choosen at checkout explains the delivery timing. The products with next day delivery service tag will be dispatched on same day if orderd before 12 noon or next day after that with next working day delivery. Again once purchase if you may contact us we will be able to provide you your estimated delivery date.

Checkout will provide you the available options for your shipping methods.

We offer 12 months free parts replacement for our Modernique Branded products if any manufacture fault.

Showroom is open Monday-Saturday 9am to 5:30 pm, you are more than welcome to visit our stores based at: UB2 5FB and W12 8DF. Also please check with store if product of your interest is in display at store before you plan your visit. Modernique